Important information and support
Insurance disclosure documents
For further information on our product documentation, including product disclosure statements (PDSs) click below.
Financial Hardship Policy
Guild offers customers a number of avenues to help during a time of financial need. View our policy on financial hardship to find out more.
Additional support for customers
At Guild we understand that sometimes our customers need a little extra support at different points in their lives.
We are focused on supporting your needs with sensitivity, consideration & compassion. Visit our support page to find out how we can help you.
Cyclone Reinsurance Pool
Answering the frequently asked questions in relation to the cyclone reinsurance pool.
Guild Insurance family violence policy
We have a commitment to support our staff and customers affected by family violence. Please see the link below for more information.
Severe weather and storm preparation
Information and advice on:
- Bush Fire preparation
- Storm and cyclone preparation
- Flood preparation
Emergency and Disaster assistance
At times of emergency, it is important to get the right information from the right source. We have a compiled a list of where to go in each state during times of emergency.
Guide to premiums, discounts, and excesses
This document is relevant to our Home Essential Insurance and Home Elite Insurance policies, which offer cover for your home, contents, personal property items and your legal liability.
Guild Insurance Complaints Policy
This Complaints Policy outlines how Guild Insurance will manage any dissatisfaction you may have with our products, services, staff or the handling of your complaint.
Give us a review
We love feedback here at Guild, and we often get a lot of positive feedback when we talk to customers, we would also love it if you could tell others.
Competitions and Offers
At Guild we run a number of competitions and offers, see what we have running now, check competition winners, or view terms & conditions.
