Why choose Guild Insurance?
Since being established in 1963 by the Pharmacy Guild of Australia, the values of Guild Insurance have been guided by the Pharmacy Code of Ethics. Honesty, integrity and professional excellence help to drive Guild's success.
These principles mean we take the time to ask the important questions. We're committed to understanding what our customers want, need and value.
We’ve got all the vitals covered:
- we’re an Australian Prudential Regulation Authority (APRA) regulated insurer
- we have an A.M. Best rating of A-stable outlook
- we work with over 130 associations
- we insure over 80,000 customers across Australia
- we are 100% Australian owned
- all claims decisions are made by the Guild Group
- 9 out of 10 customers are likely to recommend us*
- 2021 Small General Insurer of the Year
- 2018 Guild Insurance awarded as Australian & New Zealand’s 45th most innovative company
- 2017 Guild Insurance awarded as Australian & New Zealand’s 31st most innovative company
Customer Reviews
We regularly survey our customers to find out if they would recommend Guild Insurance based on their experiences with us. Here are some of the latest responses we've received:
01/01/24
As a practitioner and building owner, I have used Guild Insurance and have been satisfied with all claims made from lodgement through to completion of remedial work and finalisation of the claim.
19/11/23
Process was simple, smooth and easy! As a new provider, it was so helpful having an experienced person on the other side of the phone, discussing my insurance needs with me.
11/01/24
Meridian (Guilds legal partner) were absolutely amazing. So personable, easy to talk to, professional and kind. They checked on me frequently and went out of their way to make...
04/24
Very helpful customer service over the phone and the hub is great and easy to use.
04/24
Great products/policies and support. The website is easy to navigate and I can access the information I need.
04/24
Guild have always been really easy to get in touch with, get answers to my questions and have been helpful with general advice....
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Our Customer Experience Program
Customer Satisfaction Scores
At Guild Insurance, we believe in supporting our customers every step of the way. That’s why we’re thrilled to share our digital customer satisfaction scores below. These scores reflect how satisfied our customers are with their ability to get a quote, purchase a policy, or make a claim online.
Scoring Scale:
Excellent
80-100
Outstanding satisfaction
Good
70-79
Above-average satisfaction
Average
60-69
Room for improvement
Below average
<60
Immediate attention needed
*Claims Lodgement YTD*
87.25
(Outstanding Satisfaction)
*Quote & Buy Liability YTD*
89.20
(Outstanding Satisfaction)
Testimonials
Here’s what some of our valued customers have to say:
01/07/24
Lovely consultants I spoke to that made the process very easy and explained everything really well.
14/04/22
You guys insure exactly what you say you insure and pay when required - it's actually so refreshing.
Share Your Experience
We genuinely value your feedback! If you’ve had a positive digital experience with us, or if you think there is something we could do better, we’d love to hear from you. Share your thoughts through our Feedback Form here.
Charity Donations & Competition Prizes
We value our customers’ opinions. That's why after a claims experience, we invite them to share their thoughts by completing a survey. As a token of our appreciation, we donate to one of two wonderful charities: Very Special Kids or the John Pierce Centre - Spirit of the Deaf. To date, we’ve made meaningful contributions to these causes.
